A couple of weeks ago I started a new series of posts on Retrospective Smells. I plunged in by exploring two smells, passiveness and blaming. For each smell, I described how to recognize it and how to deal with it. In this post, I’ll explore why facilitators need to know about retrospective smells.
What’s a retrospective smell
A retrospective smell is a signal that something might be going wrong in your retrospective. It’s a warning that problems might happen that will impact the retrospective result.
As it’s a signal, the first step to take is to explore what is going on. My suggestion is to use your senses to get more information. What works for me is to observe, listen, and ask questions.
Once you have a better insight, then you can act. Either you can do something to solve the problem or to mitigate the impact.
What makes it important to recognize smells
An agile retrospective is a delicate meeting. It can be hard to facilitate it, many things can go wrong. As a facilitator, you have the responsibility to deliver valuable results: actions that help the team to solve problems and improve.
If the meeting fails to deliver, that is a waste of time and energy. Retrospective smells are early warning signals. If you recognize them and act promptly, it can make the difference between a failed and a successful retrospective.
If retrospectives fail often, that’s even worse. People will resist doing retrospectives, they will skip them. Teams will miss out on opportunities to learn and adapt and problems might go unsolved.
Asking people to invest time to reflect and learn is ok, provided that their investment will pay back to them. Sensing and acting on retrospective smells helps you to keep your agile retrospectives valuable.
Is it a real smell?
How can you distinguish a signal from noise, how can you know for sure that something will go wrong if you don’t intervene?
The short answer is: You can’t.
The question, however, is if you want to take the risk.
Getting teams to attend retrospectives, setting the stage for reflection, and establishing a culture where people can be open about what is happening and willing to take action often isn’t easy. You don’t want to see that go to waste because you didn’t recognize a smell of didn’t act properly.
The long answer is that you can cultivate your skills for recognizing smells and filtering out a noise. It takes practice, the benefit will be that you will become a better facilitator who is able to help teams and organizations to really improve.
When you’re in doubt, my suggestion is to investigate the signal and find out if there is a problem.
Some of the ways that you can do this are:
- Observe how people react. If you see “negative” behavior by multiple attendees like people acting disengaged, annoyed, angry, violent, or worried, then there’s probably a problem.
- Reflect the signal to the participants, tell them what you observe and ask them if they see the same.
- Ask the participants if there is a problem, and if there’s anything you as a facilitator can do.
If there’s productive interaction, people looking for solutions and supporting each other, a good balance of listening and talking, then things are probably OK.
Open Space on Retrospective Smells
At the 2018 Retrospective Facilitators Gathering Jasmine Zahno and I came up with two related topics. I wanted to talk about retrospective smells where Jasmine raised “retrospective 101s”, things you want to know before doing retrospectives.
We decided to team up together and co-facilitated an open space session on retrospective smells and 101s. Together with the attendees we identified smells and discussed how to recognize them.
Jasmine created the below graphic which shows the smells that were mentioned in the session.
A big thank you to the session attendees who brought up many smells and to Jasmine for drawing the graph!
Share your experience
In my series on Retrospective Smells, I will write posts on the smells mentioned in the above picture and on many others. In these posts, I’ll provide tips for recognizing smells and suggestions for dealing with them.
This website is all about sharing experiences. So I’d like to hear from you.
Which retrospective smells have you seen and how did you deal with them?