It’s time for a 'next quote. This one's from Yogi Bera: “You can observe a lot by just watching”. I use this quote when I see things that are clearly happening, but go completely unnoticed by those involved, thereby missing chances to improve.
SPIder, the Dutch Software Process Improvement Network organises a session about software reliability on november 2. Three speakers will give their views on reliability, and discuss with the attendees what can be done to develop reliable software.
A topic that has been fascinating me for a long time is how people take decisions? I have seen many problems with decisions, but there are ways to improve decisions.
Root Cause Analysis (RCA) has been used by many to determine a fault’s first or “root” causes to improve processes. Given the current economic climate, the business case for RCA has become more more explicit then ever!
The customer is considered more and important for software development. Software teams have to delivers products and services that solve the needs of their customers. But understanding what a customer wants isn’t always that easy.
Many people think Quality Assurance (QA) is only testing. This surprises me, after working many years as Quality Manager to prevent defects and improve products.
If you want to deliver quality, first make sure you Understand Why your customer needs it, and then Decide How to do it.