Communication * Behavior = Commitment

  • Post published:August 25, 2010

Last week we had Willem Scheepers as guest speaker at the SPIder P-CMM workgroup, who told us about the what, how and why of Investors in People (IiP). He got my attention by mentioning commitment and communication, two important aspects of the IiP.

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Real QA Manifesto

  • Post published:August 18, 2010

Many people think Quality Assurance (QA) is only testing. This surprises me, after working many years as Quality Manager to prevent defects and improve products.

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What is a “process”?

  • Post published:August 14, 2010

In my work as a consultant, I often deal with “processes”. The people I talk with use different definitions of what a process is. That often hampers discussions about processes, and makes it very tedious to come to agreements about how improve processes.

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