What Drives Quality

The book What Drives Quality explores how quality plays a role in all of the software development phases, it takes a deep dive into quality by listing the relevant factors of development activities that drive the quality of products. It provides a lean approach to quality, which analyses the full development chain from customer request to delivering products.

It’s a small but powerful book which, just like my successful first book Getting Value out of Agile Retrospectives, provides many ideas, suggestions, and examples, that you can use in your daily work.

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About the book

Many methods for product quality improvement start by investigating the problems, and then work their way back to the point where the problem started. For instance audits and root cause analysis work this way. But what if you could prevent problems from happening, by building an understanding what drives quality, thus enabling to take action before problems actually occur?

The book What Drives Quality provides a lean approach to quality, which analyses the full development chain from customer request to delivering products. It focuses on the interaction between all involved in delivering high-quality software to customers, quicker, at a lower cost.

I’m aiming this book at software developers and testers, architects, product owners and managers, agile coaches, Scrum masters, project managers, and operational and senior managers who consider quality to be important.

This book is based on my experience as a developer, tester, team leader, project manager, quality manager, process manager, consultant, coach, trainer, and adviser in Agile, Lean, Quality and Continuous Improvement. It takes a deep dive into quality with views from different perspectives and provides ideas, suggestions, practices, and experiences that will help you to improve quality of the products that your organization is delivering.

Feedback on this book is very much appreciated. Please send your suggestions, comments, ideas or questions to [email protected].

This book is based on the blog series What Drives Quality.

Getting the book

The book is a work in progress, to be released September 30, 2017.

You can buy the eBook What Drives Quality on Leanpub for a discounted price as long as the book is being updated to learn more about continuous improvement. Thanks to Leanpub you will automatically receive all future versions for free :-).


“This book is a succinct summary of what we know about software quality and how to apply it. It can be read in “agile time”, and delivers a solid overview that can set readers on course to higher quality, lower risk software.”
Bill Curtis, Director Consortium for IT Software Quality and Foreword Author

“I recommend the book for anyone who wants to achieve quality or wants to avoid being the victim of self-inflicted or other quality issues.”
William R. Corcoran, Editor of the Firebird Forum

“Ben’s book is a reflection of his deep knowledge and experience helping teams and organisations identify what quality is in software, why it matters and how to optimise the right qualities for a product.”
Shane Hastie, Director of Agile Learning Programs at ICAgile

“Ben’s book is practical and actionable. I am already using the ideas in my coaching work with teams and their executive leaders.”
Brandi Olson, Agile Strategy, Lean Data, and Coaching

More information

Language: English
Size: 117 pages
ISBN: 978-94-92119-14-8
Publisher: Ben Linders Publishing

About the author

Ben Linders is an Independent Consultant in Agile, Lean, Quality, and Continuous Improvement, based in The Netherlands. As an adviser, coach, and trainer, he helps organizations with deploying effective software development and management practices.

Ben is an active member of networks on Agile, Lean, and Quality, and a well-known speaker and author. He is the author of the successful book Getting Value out of Agile Retrospectives and creator of the Agile Self-assessment Game.

Books on Software Quality

The below-mentioned books are referenced in What Drives Quality.

Contact information

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  • Ben Linders – Independent Consultant Agile, Lean, Quality, and Continuous Improvement

    Ben Linders
    Ik help organisaties om effectiever software te ontwikkelen. Neem contact op voor mijn diensten.

    I help organizations to effectively develop software. Contact me to hear about my services.