All the information that you need when buying products from benlinders.com.

tl;dr

  • All prices are excluding VAT. EU B2B and outside EU no VAT is charged.
  • Orders are mailed same day or next working day with PostNL
  • Virtual/downloadable products are immediately available after payment received.
  • Everything comes with Free Lifetime Support via BenLinders@gmail.com.
  • If you’re not happy with any product, anytime, let me know. I refund.
  • When you’re happy, or very happy, let me know too 🙂

Contact

Books, games, downloads, and other articles are sold by Ben Linders Consulting:

 +31 6 2901 3863
 info@benlinders.com
 @BenLinders
 Ben Linders
 Ben Linders Consulting
Icons-mini-icon_home Tilburg, The Netherlands

Feel free to contact me if you have questions or need support.

Pricing

Unless otherwise stated prices are excluding VAT. VAT is added at checkout.

Business customers in EU can use reverse charge on VAT. Please enter your VAT ID at checkout.

Customers outside the EU do not have to pay VAT.

Payments

I’m offering many popular payment methods like Credit card, Amazon Pay, PayPal, IDeal, Bitcoin, etc. If your favorite payment method isn’t there, let me know.

Payments can be done in Euro or Dollars. Since this shop is based in the Netherlands, the prices in dollars will vary as they depend on the exchange rate. Customers outside the EU can also pay in euros by for instance credit card or paypal using the exchange offered by these payment methods.

Invoice payment can be used for paperbacks and workshops. After the invoice has been paid the book will be shipped or your workshop registration will be confirmed. Invoice payment is not offered on virtual products like eBooks and download games.

Direct Bank Tranfer is only possible for orders of €25 and higher. When used for virtual products then you will receive the download links after I have received the full payment.

When using invoice or direct bank transfer for payments outside the euro zone, please assure that the bank costs on both sides of the payment are included in the amount transferred by you by selecting “sender pays all costs” or “OUR”. Bank cost will not be paid by me. Your order will be shipped once the full payment is received. When refunding partial payments in case of a refund all payment costs will be reducted before I make the payment.

Shipping

Orders are normally shipped same day or next working day with PostNl using standard delivery.

If you order a single book or a small number of books, then it will be sent as a letter without track & trace which will be directly delivered to your mailbox.

Delivery times are roughly:

  • Netherlands: 1-2 days
  • Europe: 5-10 days
  • Rest of the world: 8-25 days

More information, see Delivery Times.

If you require your order to shipped with priority then please contact me before you order it so that we can figure out the best way to do it.

Invoice

All orders are confirmed by email, this confirmation includes your payment with specified tax (if applicable). If you need an official invoice, please contact me, and I will send it to you by email.

Cancellation

Orders can be cancelled by contacting me. I will refund your money if you are not satisfied.

Support

As a customer buying my books or games you will get Free Lifetime Support (FLS).

I will help you to apply things that you learned in my workshops or coaching sessions, and support you if there are questions while or after reading my books, preparing or playing games, or using any other product or service provided by me.

Contact me by email at BenLinders@gmail.com.

Legal

The general conditions for webshops in the Netherlands are applicable (download).

The privacy policy describes in detail the types of personal information that is collected and recorded by https://www.benlinders.com and how I use it.

Dutch law is applicable to all orders and deliveries.

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