Delivery Information / FAQ

All the information that you need when buying product from


  • All prices are excluding VAT. EU B2B and outside EU no VAT is charged.
  • Orders are mailed same day or next working day with PostNL
  • Virtual/downloadable products are immediately available after payment received.
  • Everything comes with Free Lifetime Support via [email protected]
  • If you’re not happy with any product, anytime, let me know. I refund.
  • When you’re happy, or very happy, let me know too ­čÖé


Books, games, downloads, and other articles are sold by Ben Linders Consulting:

 +31 6 2901 3863
┬á[email protected]
 Ben Linders
 Ben Linders Consulting
Icons-mini-icon_home Tilburg, The Netherlands

Feel free to contact me if you have questions or need support.


Unless otherwise stated prices are excluding VAT. VAT is added during checkout.

Business customers in EU can use reverse charge on VAT. Please enter your VAT ID at checkout.

Customers outside the EU do not have to pay VAT.


It is possible to pay by:

  • Credit card
  • PayPal
  • Direct Bank Transfer

When using Direct Bank Transfer, please assure that bank costs on both sides of the payment are included in the amount transferred by┬áselecting “sender pays all costs” or “OUR”.


Orders are normally shipped same day or next working day with PostNl using standard delivery without track & trace.

If you order a single book or a small number of a books, then it will be sent as a letter which will be directly delivered in your mailbox.

Delivery times are roughly:

  • Netherlands: 1-2 days
  • Europe: 5-10 days
  • Rest of the world: 8-25 days

More information, see Delivery Times.

If you require your order to shipped with priority then please contact me before you order it so that we can figure out the best way to do it.


As a customer buying my books or games you will get Free Lifetime Support (FLS).

I will help you to apply things that you learned in my workshops or coaching sessions, and support you if there are questions while or after reading my books, preparing or playing games, or using any other product or service provided by me.

Contact me by email at [email protected].


The general conditions for webshops in the Netherlands are applicable (download).

Dutch law is application for all orders and deliveries.

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  • Ben Linders – Independent Consultant Agile, Lean, Quality, and Continuous Improvement

    Ben Linders
    Ik help organisaties om effectiever software te ontwikkelen. Neem contact op voor mijn diensten.

    I help organizations to effectively develop software. Contact me to hear about my services.
  • Games and Books

    • Agile Self-assessment Game 9.99 (Excluding VAT)
    • What Drives Quality (eBook) 8.99 (Excluding VAT)
    • Getting Value out of Agile Retrospectives (eBook) 8.99 (Excluding VAT)
    • Business Agility Expansion Pack for Agile Self-assessment game 1.99 (Excluding VAT)
    • Waardevolle Agile Retrospectives (Paperback) 14.05 (Excluding VAT)
    • Agile Self-assessment Game - Polish edition 9.99 (Excluding VAT)