Getting to the Root Causes of Problems

  • Post published:September 29, 2010

Root Cause Analysis (RCA) has been used by many to determine a fault’s first or “root” causes to improve processes. Given the current economic climate, the business case for RCA has become more more explicit then ever!

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We are all customers

  • Post published:September 25, 2010

The customer is considered more and important for software development. Software teams have to delivers products and services that solve the needs of their customers. But understanding what a customer wants isn’t always that easy.

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Real QA Manifesto

  • Post published:August 18, 2010

Many people think Quality Assurance (QA) is only testing. This surprises me, after working many years as Quality Manager to prevent defects and improve products.

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