Real QA Manifesto
Many people think Quality Assurance (QA) is only testing. This surprises me, after working many years as Quality Manager to prevent defects and improve products.
What is a “process”?
In my work as a consultant, I often deal with “processes”. The people I talk with use different definitions of what a process is. That often hampers discussions about processes, and makes it very tedious to come to agreements about how improve processes.
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