Version 1.3 of the Capability Maturity Model Integration (CMMI) has been released by the SEI. The main changes mentioned in the SEI News are clarifications of the high maturity process areas, alignment of the representations (staged and continous) and the addition of modern engineering practices like agile.
Root Cause Analysis (RCA) has been used by many to determine a fault’s first or “root” causes to improve processes. Given the current economic climate, the business case for RCA has become more more explicit then ever!
Many people think Quality Assurance (QA) is only testing. This surprises me, after working many years as Quality Manager to prevent defects and improve products.
If you want to deliver quality, first make sure you Understand Why your customer needs it, and then Decide How to do it.