Sometimes you hear a quote that really get’s to you. One that hit me, and that I use a lot is the definition of insanity: “Insanity is doing the same thing over and over again and expecting different results”.

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What is a “process”?

In my work as a consultant, I often deal with “processes”. The people I talk with use different definitions of what a process is. That often hampers discussions about processes, and makes it very tedious to come to agreements about how improve processes.

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