We are all customers

  • Post published:September 25, 2010

The customer is considered more and important for software development. Software teams have to delivers products and services that solve the needs of their customers. But understanding what a customer wants isn’t always that easy.

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The Gift of Time

  • Post published:September 10, 2010

Last month I was reading the book The Gift of Time, a collection of stories from people who have used the work of Gerald “Jerry” M. Weinberg. It gives an impression how his ideas helped them, and how it enabled them to support people, and make a difference.

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What is a “process”?

  • Post published:August 14, 2010

In my work as a consultant, I often deal with “processes”. The people I talk with use different definitions of what a process is. That often hampers discussions about processes, and makes it very tedious to come to agreements about how improve processes.

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