The customer is considered more and important for software development. Software teams have to delivers products and services that solve the needs of their customers. But understanding what a customer wants isn’t always that easy.
Last month I was reading the book The Gift of Time, a collection of stories from people who have used the work of Gerald “Jerry” M. Weinberg. It gives an impression how his ideas helped them, and how it enabled them to support people, and make a difference.
There is an interesting question posted on the P-CMM blogspot, whether the principles used by the guilds to learn new skills would still work in today's society? Yes they do!
Earlier I’ve shared my definition of a proces. Methods (like Scrum, Prince2, XP, etc) help professionals to discuss the way to do things, to become more effective.
In my work as a consultant, I often deal with “processes”. The people I talk with use different definitions of what a process is. That often hampers discussions about processes, and makes it very tedious to come to agreements about how improve processes.