The customer is considered more and important for software development. Software teams have to delivers products and services that solve the needs of their customers. But understanding what a customer wants isn’t always that easy.
Last month I was reading the book The Gift of Time, a collection of stories from people who have used the work of Gerald “Jerry” M. Weinberg. It gives an impression how his ideas helped them, and how it enabled them to support people, and make a difference.
Many people think Quality Assurance (QA) is only testing. This surprises me, after working many years as Quality Manager to prevent defects and improve products.