Gastblog: Feedback als inspiratiebron
In deze gastblog laat Wendy Geurkink zien wat organisaties kunnen doen om klantgerichter te worden, en hoe co-creatie en samenwerking dmv the workimprovers connection daaraan bijdraagt.
In deze gastblog laat Wendy Geurkink zien wat organisaties kunnen doen om klantgerichter te worden, en hoe co-creatie en samenwerking dmv the workimprovers connection daaraan bijdraagt.
IT is viewed by many people as being something technical. They have a vision of managers with lot's of plans, documents and spreadsheets, and nerds that are sitting behind their computer doing the "real work". It may be out there, but I don't see it that often. What I see are people working together to deliver software solutions that work, which help their customers in their daily work, and deliver business value to the company. Communication and collaboration are essential to make people and teams successful. So for me, soft skills really matter in IT!
Is het wel zo erg als er een keer iets fout gaat? Als het fout kan gaan, laat dat dan maar zo snel mogelijk gebeuren, want dan kun je er van leren. Creëer een cultuur waarin falen mag, samen op weg naar minder fouten!
Having a "toolbox" of retrospectives helps you as a retrospective facilitator to deliver value to a team. You can plan a retrospective meeting, and think about the technique that you want to use, but be open to change it on the spot when needed.
To do small changes, or to get an improvement journey started in an organization, I use a short cycled "observe and change" approach, that consists of a couple of hours of observation with a 1 page feedback and change advice.
One technique often used in agile retrospectives is to ask questions to the Scrum team. It's a technique that is easy to learn, but the effectiveness depends on the questions that you ask to the team. Which Questions do you ask?
I’m an Editor for Agile on InfoQ, covering news on topics like Agile Adoption, Culture, Lean, Agile in the Enterprise, Governance, Measurements, Coaching, Collaboration, Teamwork, Professionalism, Feedback, Continuous Improvement and Lean Startup. And I will also be doing interviews, book reviews, articles, and coverage of conferences.
Bij het invoeren van Agile is aandacht voor menselijke factoren belangrijk om Agile succesvol toe te passen. Bijvoorbeeld om tot teams te komen, waarin professionals effectief samenwerken.
Listening to people and understanding their reasons to resist to change has worked for me, not only with agile, but with all kinds of (process) improvement. What works for you?
What are the needs of the business and customers for process improvement? With solutions to find better ways to do process improvement!
Er is slechts één groep mensen die zich echte kenners van jouw product mogen noemen en dat zijn je klanten, daarom is dat de groep mensen waar jij als ondernemer het beste naar moet luisteren.
We ontdekken beetje bij beetje betere manieren voor organisaties om te veranderen door hen hierin te begeleiden en te trainen. Ons Verander Manifesto beschrijft onze keuzes, toegepast in de Leergang Verandermanagement.